FAQ's
Frequently Asked Questions
Ordering & Shipping
Q: How long will it take to receive my order? A: Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed and shipped within 1-3 business days.
Q: Do you offer international shipping? A: Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on your location.
Q: Can I track my order? A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Returns & Exchanges
Q: What is your return policy? A: We offer a 30-day return policy for most items. Please refer to our Returns Policy for more information on eligibility and instructions on how to initiate a return.
Q: How do I exchange an item? A: If you would like to exchange an item for a different size or color, please contact our customer support team at CustomerSupport@skinaestheticsbylb.com with your order number and exchange request.
Products & Inventory
Q: Are your products ethically sourced? A: We strive to source our products ethically and responsibly. Many of our products are sourced from suppliers who adhere to strict ethical standards.
Q: Do you restock items that are sold out? A: We do our best to restock popular items whenever possible. However, availability may vary depending on the product and supplier.
Account & Technical Support
Q: How do I create an account? A: You can create an account by clicking on the "Sign Up" or "Create Account" link located at the top of our website. Follow the prompts to complete the registration process.
Q: I'm having trouble logging into my account. What should I do? A: If you're having trouble logging into your account, please try resetting your password using the "Forgot Password" link on the login page. If you continue to experience issues, please contact our support team for assistance.