FAQ's
Frequently Asked Questions
Welcome to Skin Aesthetics By Lady Banks. We're here to help you feel cared for, nourished, and glowing—naturally.
Ordering & Shipping
Q: How long will it take to receive my order? A: Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed and shipped within 1-3 business days.
Q: Do you offer international shipping? A: Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on your location.
Q: Can I track my order? A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Returns & Exchanges
Q: What is your return policy? A: We offer a 30-day return policy for most items. Please refer to our Returns Policy for more information on eligibility and instructions on how to initiate a return.
Q: How do I exchange an item? A: If you would like to exchange an item for a different size or color, please contact our customer support team at CustomerSupport@skinaestheticsbylb.com with your order number and exchange request.
Products & Inventory
Q: Are your products ethically sourced? A: We strive to source our products ethically and responsibly. Many of our products are sourced from suppliers who adhere to strict ethical standards.
Q: Do you restock items that are sold out? A: We do our best to restock popular items whenever possible. However, availability may vary depending on the product and supplier.
Account & Technical Support
Q: How do I create an account? A: You can create an account by clicking on the "Sign Up" or "Create Account" link located at the top of our website. Follow the prompts to complete the registration process.
Q: I'm having trouble logging into my account. What should I do? A: If you're having trouble logging into your account, please try resetting your password using the "Forgot Password" link on the login page. If you continue to experience issues, please contact our support team for assistance.
🌿 PRODUCTS & INGREDIENTS
Are your products all-natural?
We strive to keep our products as natural as possible by using high-quality ingredients like plant-based oils, essential oils, and botanical extracts. However, some formulations may include naturally derived ingredients that are not strictly "all-natural" but are selected for their safety, performance, and skin benefits. We do not use synthetic fragrances, parabens, or sulfates. Always refer to the ingredient list on each product’s label or packaging for full transparency.
Are your products suitable for sensitive skin?
Most of our products are formulated with sensitive skin in mind. We use calming oils like jojoba, calendula, and rosehip. However, we always recommend a patch test before full use, especially if you have known sensitivities.
Do you use preservatives in your products?
Only where needed. Our water- or aloe-based products include Optiphen Plus, Liquid Germall Plus and similar paraben-free, skin-safe preservatives. Our oil-based products do not require preservatives.
Do your products help with dry skin, hyperpigmentation, or aging?
Yes. We design targeted blends to nourish and address common concerns like dryness, dark marks, uneven tone, and fine lines. Refer to the product descriptions to learn what each formula is crafted to support.
Can I use your body oils on my face or vice versa?
Each blend is made for a specific skin area. Facial oils are lightweight and non-comedogenic. Body oils are richer and more nourishing for larger areas. For best results, use them as intended.
✨ USING YOUR PRODUCTS
How should I layer your face care products?
For radiant skin, we recommend layering in this order:
1.) Cleanse, 2.) Tone (if desired), 3.) Gel or serum (like our Radiance Repair Serum), 4.) Face oil or balm (such as our Clarifying Renewal Balm), 5.) Optional: Moisturizer or SPF
When is the best time to use body oil?
Apply right after showering, while your skin is still damp, to lock in hydration. Massage gently until absorbed.
Can I use your beard oil as a face oil?
Yes! CB’s All-Natural Beard Oil doubles as a facial oil to nourish the skin and support a healthy beard area.
💬 STILL HAVE QUESTIONS?
Feel free to reach out!
Email us at [your email] or message us on Instagram @skinaestheticsbyladybanks. We love connecting with our customers and helping you find the right rituals for your skin.